Please ensure that the ILA device is always connected to a WiFi or hotspot. You can view the WiFi icon on the upper right to ensure that the device is actively connected. Without an internet connection, the ILA will not work. If there is no WiFi, check to make sure that the device settings enable WiFi. If not, please contact your network administrator.
If you have any additional devices such as a wireless keyboard or an external speaker that is connected to Bluetooth, be sure to check the Bluetooth icon on the status bar (upper right) to ensure that it is connected. If there is no icon, please double check to see if your settings allow the device to be connected with Bluetooth.